DOMESTIC SHIPPING (Australia wide)
Shipping is free Australia wide on orders over $300. Orders under $300 will be charged a shipping rate of $10 Australia wide. All orders will be processed within 24-48 hours and dispatched the following business day, excluding weekends and public holidays. All orders are sent Express via Australia Post and may take 1-3 business days to deliver depending on your location.
Silk Laundry endeavors orders to be delivered in the safest and quickest way possible. To ensure all parcels are delivered to the receiver, signature on delivery is required by the courier or postal centre.
Should you wish for your item to be delivered without signature or left unattended, please specify your request in the notes when completing your order. Please note, if this option is chosen, Silk Laundry does not accept responsibility for missing or displaced parcels.
International shipping is free on orders over $300. Orders under $300 will be charged a shipping rate of $30 worldwide and takes approximately 4-10 business days. Orders will be processed within 24-48 hours and dispatched the following business day, excluding weekends and public holidays.
Please note we are currently unable to ship to Russia.
Customs and Duties
Silk Laundry ships on a DDU (Delivery Duty Unpaid) basis. Taxes and duties are not included in the item price or shipping cost. These charges are calculated according to your shipping destination and will be collected by the carrier upon delivery.
We are unable to advise how much these charges may be. Please check with your country's customs office to find out what these charges might me prior to purchasing.
Please be advised that any customs taxes and duties will be at the customer’s expense. Any refused shipments will be refunded minus the full shipping cost as well as the return shipping cost at our discretion once the goods are received back at Silk Laundry.
EXCHANGES & RETURNS
At Silk Laundry we are very proud of our reputation for quality. However, if for any reason, you are not happy with our products purchased online, Silk Laundry is happy to offer a refund or a credit on full priced purchases where the goods are:
• Returned to us within 7 days of receiving your order. Returns received after this period will not be accepted and will be shipped back to your address specified in the order.
• Returned in original condition (clean, unworn, unwashed, and still have the original tags attached, ensure you are not wearing any perfume or lotion when trying on the garments).
• The return has been approved by Silk Laundry and is accompanied by your return form (sent with your original order).
• International return requests must be made to Silk Laundry within 7 days after receiving your item(s). Return requests that have been submitted after the 7 day period will be denied.
Note: Refunds are offered on full-priced items only. Sale items are eligible for exchange or store credit.
Afterpay purchases are not eligible for a refund. Please see our Afterpay T&C's for more information.
HOW TO RETURN
Submit your return here. Once your return has been approved please fill out the returns section of your invoice sent with your order to help us process your return as quickly as possible.
*We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.
Your return will be assessed and if passed will be reversed onto your original form of payment.
Garments that are returned with signs of being worn, damaged or delivered to Silk Laundry outside the 7-day return period will be sent back to the original address.
Once Silk Laundry has processed your return, please allow 3-5 days for you to receive reimbursement for your item(s).
Please note we will not refund duties, taxes or shipping charges.
Refunds are automatically reversed onto the original form of payment i.e. PayPal account or credit card used.
Depending on your payment method and credit card provider, refunds may take 3-10 business days to appear on your bank statement.
The total amount refunded will be minus any shipping charges.
Please note refunds are not eligible for Afterpay purchases. Orders processed using Afterpay are entitled to a store credit to the amount of the purchased product(s).
Any sale items are considered final sale unless deemed faulty. We kindly ask you to consider this before purchasing.
Please contact us at firstname.lastname@example.org if you have any concerns.