Try Before You Buy
Finding the perfect fit and style when shopping online is important. Now, you can try our products before you buy, completely risk-free.
HOW IT WORKS
- Add to Cart:
Use the "Try Before You Buy" button when adding items to your cart. - Checkout & Payment Hold:
We'll temporarily freeze the full amount on your card to reserve your items. This will appear as a pending transaction in your account, but you won't be charged until you decide to keep the items. - Try at Home:
Once your order arrives, you'll have 4 days to try everything on. - Complete Order:
We'll send you instructions on how to finalise your order. You'll only be charged for the items you choose to keep.
RETURNS
If you need to return anything, we'll email you a prepaid return label when we receive your return request. Returns must be posted within 3 days of completing the order and a $10 restocking fee will be applied if you return all items from the order.
FAQ
How does the authorization process work?
When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
How do complete my order?
Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.