We accept returns - but we ask that you consider your purchase.
If you receive an item that’s not quite right we can assist you with finding the right solution. As a business that is making considered decisions every day to be more accountable we encourage you to do the same. Frivolous purchasing with an intention to return is a habit we do not support, please remember that the process of returning carries an environmental cost to our planet.
In the instance that you may need to return an item, you can do so within 20 days of purchase date. Full price purchases are eligible for a credit note or refund.
We deliver internationally with free carbon neutral express shipping on all orders over $350AUD. All orders are dispatched within 1-2 working days.
- Australia-Wide Carbon Neutral Standard Shipping $8.00 AUD. Delivery Time: 4-10 business days*
- Australia-Wide Express Shipping $15.00 AUD. Delivery Time: 1-4 business days*
- International Carbon Offset Express Shipping $30.00 AUD. Delivery Time: 4-10 business days*
For each order, delivery duties and import taxes are calculated at checkout based on the shipping destination. Orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning all applicable import duties can be paid at time of checkout and you should not have to pay any additional charges when your order arrives.
For more information on our shipping and returns click here.
We accept the following payment methods:
Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay and PayPal.
Buy now, pay later options available:
Afterpay and Klarna.
When selecting any third party payment options you will be directed to the merchant portal to log in. Once the transaction is complete you will be redirected back to Silk Laundry.
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