Epic Train Journeys
We accept returns - but we ask that you consider your purchase.
If you receive an item that’s not quite right we can assist you with finding the right solution. As a business that is making considered decisions every day to be more accountable we encourage you to do the same. Frivolous purchasing with an intention to return is a habit we do not support, please remember that the process of returning carries an environmental cost to our planet.
In the instance that you may need to return an item, you can do so within 20 days of purchase date. Full price purchases are eligible for a credit note or refund.
We deliver internationally with free carbon neutral express shipping on all orders over $350AUD. All orders are dispatched within 1-2 working days.
- Australia-Wide Carbon Neutral Standard Shipping $8.00 AUD. Delivery Time: 4-10 business days*
- Australia-Wide Express Shipping $15.00 AUD. Delivery Time: 1-4 business days*
- International Carbon Offset Express Shipping $30.00 AUD. Delivery Time: 4-10 business days*
For all international orders Silk Laundry ships on a DDU (Delivery Duty Unpaid basis, any customs, duties or taxes are not included in our product prices and are at the receiver's expense.
For more information on our shipping and returns click here.
We accept the following payment methods:
Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay and PayPal.
Buy now, pay later options available:
Afterpay and Klarna.
When selecting any third party payment options you will be directed to the merchant portal to log in. Once the transaction is complete you will be redirected back to Silk Laundry.
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