Review our Returns Policy to ensure your order is valid for a return.
Process your return through our online portal.
WHERE TO RETURN
Ship your item/s back to our warehouse or drop them off at a Silk Laundry store.
This policy applies to all purchases made online at silklaundry.com.au. Please note that you will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and Silk Laundry does not cover the cost of return shipping.
Please refer to our store return policy below for more information about in-store returns.
We accept returns within 30 days from the date of order.
All returns are subject to the following conditions:
- Item/s are in original condition, unworn and unwashed
- All tags are still in place and attached
- Item/s have been purchased from silklaundry.com.au
- Item/s are not marked as final sale
Any item/s that do not meet these conditions will not be valid for any return and will be returned to sender at the customers’ expense.
Refunds are available on full price purchases only and will be credited back to the original form of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process. You will receive an email notification of the status of your refund once finalised.
Please note if you paid import duties or taxes on an item and would like a credit invoice to provide to your customs office please contact email@example.com.
Store Credit & Exchanges
Returns for a store credit or exchange can be processed via our returns portal. Store Credit will be issued upon receipt of your returned item. All exchanges are subject to stock availability, if an item is no longer available you will be notified via email.
If you have received a faulty or damaged item please reach out to firstname.lastname@example.org with your order number, images showing the fault and a small description.
Item(s) are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged. Silk is a very delicate fabric and should be handled with care, for more information on how to care for your Silk Laundry pieces see our care guide here.
Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of exchange, refund or credit note.
Underwear, bralettes, face masks and all products marked with FINAL SALE have a strict no returns, exchange or refund policy, unless your item is deemed faulty.
Full price items purchased in-store are eligible for a credit note or exchange only within 10 days of purchase date. Our stores do not offer refunds for change of mind purchases.
Garments must be in original condition, unworn, unwashed with all tags still in place and attached.
Please note that sale items are unable to be accepted in any of our Silk Laundry stores for credit note, exchange or refund.